FairTrades Members Charter

 To supply a written quotation when submitting a tender for contract 

    To comply with all laws, statutory regulations and Building Regulations

    To maintain adequate employers and public liability insurance

    To respect the homeowner's privacy and take all steps to ensure the security of their home and a safe working environment

    To ensure that all work is started and completed on the agreed dates and that any unavoidable changes are clearly communicated to the homeowner

    To arrive at the agreed time for appointments with the homeowner and to give advance warning of any unavoidable delay

    To ensure that all work is completed to pre-defined specifications and budgets as defined in an agreed contract. All changes must be communicated and agreed with the homeowner prior to proceeding

    To ensure that all works are completed to the highest possible standards and that all guaranteed elements of work are agreed

    To leave all areas clean and tidy at the end of the day, and to remove all rubbish upon completing the contract

    To ensure that all colleagues and sub-contractors meet these standards at all times

    To ensure that their currently excellent credit rating is maintained and does not fall below our required limits. This ensures that only the most professional and reliable contractors remain on our directory

What if things go wrong?

If you feel that a Trade Professional listed on this service has consistently not followed the FairTrades Charter, please let us know.

If a FairTrades member is also a member of TrustMark, click here for  information on the Trustmark dispute process. You can also view the TrustMark Consumer Code, here.